Returns and Refund Policy

14-day returns

You may return items within 14 days of delivery for a refund. Items must be unworn (indoor try-on only), with tags and original packaging. Footwear worn outdoors or items showing signs of use cannot be accepted.

How to return

Before sending any return, you must contact our customer service: email support@derimarket.net with your order number. We will confirm receipt immediately and email you a prepaid DHL return label, which covers all customs formalities. Returns are handled at our returns center: Kazlıçeşme Mah., Prof. Dr. Muammer Aksoy Cad. No: 4/C, 34020 Zeytinburnu/İstanbul, Türkiye. Please do not ship with your own carrier and do not send goods to any US address; returns are accepted only via our DHL label. Hand the parcel to DHL within 14 days of telling us.

Return cost

The direct cost of return shipping is USD 35, deducted from your refund when you use our DHL label. This cost is communicated before you order. Returns of defective, damaged or incorrectly delivered items are always free. The USD 35 is never charged in those cases.

Refunds

Issued to your original payment method within 14 days of receiving the return (or proof of dispatch). If you prefer, you can ask us to issue your refund as store credit for use on derimarket.net instead; this is entirely your choice and never a condition of your refund.

Defective or incorrect items

Contact us within 30 days. We will cover return shipping and send a replacement or issue a full refund, whichever you prefer.

Exchanges

We do not offer direct exchanges for a different size or color. Please return the item following the process above and place a new order for the size or color you need. Your rights for defective or incorrect items are not affected.

Note for California customers

This policy is displayed in accordance with Cal. Civ. Code §1723. Nothing in this policy limits any rights you may have under applicable law.