Returns and Refund Policy

Your 14-day right to change your mind

You may cancel your order for any reason within 14 days of receiving it (Consumer Contracts Regulations 2013).

How to cancel

Email support@derimarket.net with your order number, or use the model cancellation form below. We will confirm receipt immediately.

How to return the goods

Before you send any goods back, you must contact our customer service by email to support@derimarket.net. We will then email you a prepaid DHL return label, which covers all customs formalities, so we recommend using it. Our returns address is: Kazlıçeşme Mah., Prof. Dr. Muammer Aksoy Cad. No: 4/C, 34020 Zeytinburnu/İstanbul, Türkiye. If you return the goods by other means, send them to this address; in that case you bear the direct cost of the return. Please do not post goods to our London registered office. Hand the parcel to the carrier within 14 days of telling us.

Return cost

The direct cost of returning the goods is £25, deducted from your refund when you use our DHL label. This cost is communicated before you order. Returns of faulty, damaged or incorrectly delivered items are always free. The £25 is never charged in those cases.

Condition of returns

You may inspect the goods as you would in a shop (indoor try-on). We may reduce the refund for diminished value caused by handling beyond that (for example, footwear worn outdoors or leather goods showing signs of use). Please return items with tags and original packaging.

Refunds

We refund all payments received from you, including standard delivery costs, within 14 days of your cancellation notice (we may withhold the refund until we receive the goods or you provide proof of dispatch). Refunds go to the original payment method; the £25 return cost is deducted for change-of-mind returns. If you prefer, you can ask us to issue your refund as store credit for use on derimarket.net instead; this is entirely your choice and never a condition of your refund.

Faulty items

Under the Consumer Rights Act 2015 you may reject a faulty item within 30 days for a full refund, or choose repair or replacement. Contact support@derimarket.net. We provide a free return label for faulty items.

Exchanges

We do not offer direct exchanges for a different size or colour. Please return the item following the process above and place a new order for the size or colour you need. Your rights for faulty goods under the Consumer Rights Act 2015 are not affected.

Model cancellation form

To Pegia UK Ltd, 85 Great Portland Street, London W1W 7LT, support@derimarket.net: I hereby give notice that I cancel my contract of sale of the following goods: [item], ordered on [date] / received on [date]. Name, address, signature (paper only), date.