Returns and Refund Policy

14-day returns worldwide

You may return items within 14 days of delivery: unused (indoor try-on only), with tags and original packaging.

How to return

Before sending any return, you must contact our customer service: email support@derimarket.net with your order number. We will confirm receipt immediately and email you a prepaid DHL return label, which covers all customs formalities. Returns are handled at our returns centre: Kazlıçeşme Mah., Prof. Dr. Muammer Aksoy Cad. No: 4/C, 34020 Zeytinburnu/İstanbul, Türkiye. Please do not ship with your own carrier and do not send goods to any US address; returns are accepted only via our DHL label. Hand the parcel to DHL within 14 days of telling us.

Return cost

The direct cost of returning the goods is USD 35, deducted from your refund when you use our DHL label. This cost is communicated before you order. Returns of defective, damaged or incorrectly delivered items are always free.

Condition and diminished value

You may inspect the goods as you would in a shop; handling beyond that (for example, footwear worn outdoors or leather goods showing signs of use) may reduce the refund.

Refunds

To the original payment method within 14 days of receiving the return (or proof of dispatch). If you prefer, you can ask us to issue your refund as store credit for use on derimarket.net instead; this is entirely your choice and never a condition of your refund. Our prices are Delivered Duty Paid, so no import charges are re-billed to you.

Your statutory rights by country (in addition to the above)

South Korea: you may withdraw within 7 days of delivery; this right cannot be excluded; we refund within 3 business days of receiving the returned goods; defect claims extend up to 3 months. Japan: the return conditions displayed here and on product pages constitute our special return provisions (henpin tokuyaku); defective items are always replaced or refunded at our cost. Australia / New Zealand: our change-of-mind policy is in addition to consumer guarantees that cannot be excluded. For faulty goods you are entitled to repair, replacement or refund (in Australia, your choice of refund or replacement for a major failure). Canada: full pre-purchase disclosure and an order copy are provided; where provincial law applies, refunds follow it (within 15 days). Singapore: the “lemon law” presumption applies to defects arising within 6 months.

Exchanges

We do not offer direct exchanges for a different size or colour. Please return the item following the process above and place a new order for the size or colour you need. Your rights for defective goods are not affected.